Our time calls for new approaches to solving persistent problems and making sure we’re bringing everyone along for the journey. Whether it be leading change or making sure vital services are accessible, it requires courage. Happy holidays to all, and here’s to a courageous 2025!
Handling 2.5 million customer calls annually is no small feat! By implementing the AI-powered Nero search tool, Terveystalo has revolutionized information retrieval for their 400+ customer service agents. Faster, smarter searches mean better service, more relevant results and happier employees.
Are you leading from the front row or hiding in the back with a coffee? True change leadership is about courage, curiosity, and grit. Dive into this piece for some insights on how to successfully drive change and growth.
Discover how Large Language Models (LLMs) are reshaping customer experiences and transforming digital products and services. In this session, our design and data experts share:
Real-world demos on integrating Generative AI into product innovation
Key considerations for crafting AI Native Experiences with a user-centric lens
Insights into the desirability and feasibility of AI-powered digital products
Our report analyzes hundreds of app reviews across major Swedish banking apps. Download the full report to get in-depth insights and actionable takeaways for the future of mobile banking
The European Accessibility Act obliges companies to make their digital products and services barrier-free. Our new checklist (in German) shows you how to meet the requirements – and go beyond them!
We’re proud to share that Tuomas Syrjänen, Futurice’s Chief AI Officer and co-founder, has been named one of Tivi's 100 IT influencers. Tuomas has been a key figure in advancing the use of AI and data for business innovation, helping organizations build a future where technology empowers people. Read the full article in Finnish here.
Also – don’t forget to share FutuConnect with your friends and colleagues!
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