In this month's FutuConnect you get to explore how SAS enhanced their customers' digital security, discover how to deliver exceptional service experiences in today's competitive markets, learn to unlock the true value of transformational architecture work, and more. Happy reading!
As cybersecurity threats increase rapidly, SAS, the leading airline in Scandinavia wanted to provide safety for its customers – not just in the skies but also in its digital channels. Learn more about the new customer authentication layer that raises the airline's security capabilities, that we co-created with SAS.
What exactly is a service concept? Why are they crucial in opening new revenue streams, and distinguishing brands in competitive markets? A service concept is more than just a blueprint for a future offering; it's a holistic framework that defines how a service will be delivered, experienced, and perceived by its users.
Organizations across industries often struggle with similar challenges. Architects solve entire classes of problems instead of individual issues. It can be said that architecture work is the bedrock on which successful enterprises are built and transformed. So what is the real purpose of architecture work and how to unlock its true value?
How can the principles of natural ecosystems offer invaluable insights into fostering resilience, diversity, and sustainability in urban environments? Join us at the Munich Creative Business Week (MCBW) for our co-creative, ecosystem mapping workshop to explore innovative solutions for a sustainable, inclusive city.
Our work with Kesko on K-Hyvinvointi won the Grand One award in the "Best use of data" category. By leveraging AI and data, K-Hyvinvointi transforms its vast grocery database into a service that empowers customers to make better choices.
“GenAI has the potential to be the catalyst for new developments and to provide central solutions to future problems in the industry”, says Christoph Nützel, Head of Technology, Data & Analytics in this article on Elektronik Automotive in German (Pages 32 & 33).
Aleksi Roima, Head of Data & AI, discusses the impact of AI on working life in this article. Roima highlights the importance of technology and human collaboration and notes that automation does not necessarily mean job losses, but the strengthening of meaningful tasks. Read the full article on Kauppalehti in Finnish.
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