Energy markets are diversifying at a rapid pace, driven by an increase in the usage of renewable energy, technological development, changing regulations and energy policy – and a transformation in both the roles and expectations of customers.
To maintain system reliability under these volatile circumstances, energy companies need to prove their flexibility. Utilities must fully embrace customer-centricity in all their thinking to fulfill new customer needs. To accomplish this in an increasingly complex environment, they must raise their data utilisation to a whole new level. It is key to profoundly rethink their approach to partnerships to develop smart electricity solutions that have an impact on both - the household and the grid level.
Our goal is to enable energy companies to thrive in a rapidly changing environment. In this paper, take a look at how energy companies can use customer-centricity, data, and ecosystems to future-proof their business.